At specialttboutiqu, we are committed to delivering high-quality arboriculture services that meet professional standards and client expectations. While tree care services cannot be physically returned like products, we stand behind our work and offer resolution options when services do not meet agreed-upon specifications.
This policy applies to all tree care services provided by specialttboutiqu, including pruning, health assessments, soil treatments, pest management, and related arboriculture services. It outlines our approach to addressing service concerns and ensuring client satisfaction.
All services are performed by certified arborists following industry best practices and ANSI standards. We use appropriate equipment, follow safety protocols, and complete work according to specifications outlined in service agreements. Our team conducts quality checks before and after service completion.
We guarantee that services will be performed professionally and according to the terms outlined in your service agreement or proposal. If services do not meet these specifications due to our error or oversight, we will work with you to address the issue promptly.
Tree care involves working with living organisms that respond to environmental conditions beyond our control. We cannot guarantee specific outcomes such as plant survival, growth rates, or prevention of all future issues. Natural factors including weather, disease, pest activity, and soil conditions affect tree health regardless of care provided.
This policy does not cover issues arising from client failure to follow recommended care instructions, damage from third parties, acts of nature occurring after service completion, pre-existing conditions not disclosed during assessment, or unrealistic expectations about tree response to care.
If you are dissatisfied with any aspect of our services, please contact us within 14 days of service completion. Early notification allows us to assess situations promptly and implement appropriate solutions.
When reporting concerns, please provide your service date, description of the issue, photographs if applicable, and relevant documentation. This information helps us understand the situation and respond effectively.
Upon receiving a service concern, we will schedule a property visit to assess the situation. Our certified arborist will evaluate whether services were performed according to specifications and industry standards. Based on this assessment, we will propose an appropriate resolution.
If services did not meet specifications, we may offer to perform corrective work at no additional charge. This could include adjusting pruning cuts, applying additional treatments, or addressing specific issues identified during re-evaluation.
In situations where corrective work is not feasible or practical, we may offer partial credit toward future services or a proportional refund based on the nature and extent of the issue.
Full refunds are considered in cases of significant service failure where corrective measures cannot adequately address the issue. Each situation is evaluated individually based on specific circumstances.
You may cancel scheduled services up to 48 hours before the appointment without penalty. Cancellations with less than 48 hours notice may incur a cancellation fee to cover scheduling and preparation costs.
Services may be cancelled or rescheduled due to unsafe weather conditions. No cancellation fees apply when we initiate weather-related cancellations. You will be offered the next available service date.
Some services require a deposit at the time of scheduling. Deposits are applied to the final service cost. If you cancel within the cancellation period, deposits are fully refundable. Cancellations outside the cancellation period may forfeit deposit amounts.
Final payment is due upon service completion unless other arrangements have been made in writing. If you are dissatisfied with completed services, you should still remit payment and contact us to initiate the resolution process outlined above.
Certain services include limited warranties for a specified period following completion. Warranty terms are outlined in service agreements and vary by service type. Contact us for specific warranty information related to your services.
To make a warranty claim, contact us during the warranty period with a description of the issue. We will assess whether the concern falls under warranty coverage and provide appropriate remedies.
We believe most service concerns can be resolved through open communication. We encourage you to contact us directly to discuss any issues before pursuing formal dispute resolution methods.
If informal resolution is unsuccessful, we are willing to participate in mediation to reach a mutually acceptable solution. Mediation costs are typically shared between parties.
Our liability for any service-related issues is limited to the amount paid for the specific service in question. We are not liable for consequential damages, loss of property value, or other indirect costs.
Claims related to services must be made within one year of service completion. Claims submitted after this period may not be honored.
We reserve the right to modify this policy as our services and business practices evolve. Updated policies apply to services scheduled after the revision date. The date at the top of this page indicates when the policy was last updated.
To report service concerns, request information about this policy, or discuss resolution options, please contact us:
specialttboutiqu
1487 Milford Church Rd SW, Marietta, GA
30008
Phone: +1 770 795 5616
Email: supportuse@specialttboutiqu.cv
Your satisfaction is important to us. We maintain professional standards, communicate clearly, and address concerns promptly. Our goal is to build long-term relationships with clients based on quality work and responsive service.